At Nighthawk Bedwetting Alarms we are committed to providing you with the best possible ecommerce experience, including a seamless and transparent shipping process. Please take a moment to review our shipping policy for a clear understanding of how our shipping works.

Processing Time:

  • All orders are processed within 2 business days (excluding weekends and holidays) upon receiving payment confirmation. Orders placed after 4pm will be processed on the next business day.

Shipping Rates and Options:

  • We offer various shipping options based on speed and cost. The available options will be presented at checkout. Shipping rates are calculated based on the destination, weight, and dimensions of your order.

Estimated Delivery Time:

  • Estimated delivery times will be provided during checkout based on the shipping option you choose and your location. Please note that these are estimated times and actual delivery times might vary due to factors beyond our control.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment until it reaches your doorstep.

Shipping Locations:

  • We currently ship to most countries globally. 

Customs and Import Duties:

  • Please be aware that customs duties, taxes, or import fees might be applicable in your country. Any such charges are the responsibility of the recipient and are not included in the product or shipping costs.

Incomplete or Incorrect Addresses:

  • It's essential to provide accurate and complete shipping information when placing your order. We will not be held responsible for orders delayed or undeliverable due to incomplete or incorrect addresses provided by the customer.

Delivery Issues:

  • If you encounter any issues with the delivery of your order, please contact our customer support within 30 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

Lost or Stolen Packages:

  • Nighthawk is not responsible for lost or stolen packages after they have been successfully delivered to the address provided during checkout. If you have concerns about the security of your delivery location, consider using a secure delivery option.

Returns and Exchanges:

  • For information about returns, exchanges, and our refund policy, please refer to our Returns Policy.

Contact Us:

  • If you have any questions or need assistance regarding our shipping policy, please don't hesitate to contact us.

Last Updated: August 2023